Terms of service

Privacy Statement for Form and Flair

At Form and Flair (operated by Fiery Creations Ltd.), we value your privacy and are committed to protecting your personal information. This Privacy Statement outlines how we collect, use, store, and protect your data when you visit our website and make purchases. By using our website, you agree to the terms outlined in this Privacy Statement.

1. Collection of Personal Information

We collect personal information when you use our website, create an account, place an order, subscribe to our newsletter, or contact us for customer support. The types of personal information we may collect include:

  • Name
  • Contact details (email, phone number, address)
  • Payment details (credit/debit card information, billing address)
  • Order history and preferences
  • Any other information you provide to us voluntarily

2. Use of Personal Information

The information we collect is used for the following purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your orders, products, and services
  • Providing customer support and responding to your inquiries
  • Sending you promotional emails or newsletters (with your consent)
  • Improving our website, products, and services
  • Complying with legal obligations and protecting our rights

We will not use your personal information for purposes other than those listed above without your consent, unless required by law.

3. Sharing of Personal Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with trusted service providers to help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and delivery partners
  • Email marketing services (e.g., Mailchimp)
  • Website analytics and security providers

These third-party providers are required to handle your personal information in a secure manner and only use it for the purposes for which we have contracted them. We ensure these providers are compliant with the New Zealand Privacy Act 2020 and take necessary precautions to safeguard your data.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes the use of SSL encryption for secure transactions and industry-standard practices to safeguard your data from unauthorized access, alteration, or loss.

While we take reasonable steps to protect your data, please note that no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and enhance the functionality of our website. You can manage your cookie preferences through your browser settings.

We also use web analytics tools, such as Google Analytics, to track and analyze website traffic. These tools may collect information about your IP address, device type, browser, and browsing behavior. The data is used for improving our website, marketing efforts, and providing a better user experience.

6. Your Rights and Choices

As a customer, you have the right to:

  • Access, update, or correct your personal information at any time by logging into your account or contacting us.
  • Request that we delete your personal information, subject to certain legal restrictions (such as where we are required to retain it for legal or contractual reasons).
  • Opt-out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in the email or contacting us directly.

If you have any concerns about how we handle your personal information, please feel free to contact us. You also have the right to lodge a complaint with the Office of the Privacy Commissioner if you believe we have violated your privacy rights.

7. International Transfers

As a New Zealand-based company, we primarily store and process your data within New Zealand. However, in certain cases, your personal information may be transferred to or accessed from other countries, such as when using international service providers for payment processing or shipping. We ensure that appropriate safeguards are in place to protect your information in these cases.

8. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this Privacy Statement periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please contact us:

  • Email: sales@formandflair.co.nz
  • Phone: +64 22 0745 760
  • Address:
    Fiery Creations Ltd
    12B Ashfield Road, Wairau Valley
    Auckland, 0627, NZ

Thank you for trusting Form and Flair with your personal information. We are committed to protecting your privacy and ensuring a safe and enjoyable shopping experience.